AOL Customers: Please Read

Lately we have been receiving many bounced emails from AOL customers. Basically, what happens is that the latest version of AOL (America Online 9.0 Optimized) includes new Spam Controls, which sometimes prevents our email messages from reaching you. This is the reason why the Subscription Confirmation and Customer Service emails don't get through to you.

There are two ways to solve this problem. You can either use an alternate email address to contact us, or enable AOL's Mail Controls™ feature to accept e-mail from our company.

If you choose to use a different email address, we recomend to sign-up for a free email account in any popular mail service as: www.YAHOO.com or www.hotmail.com. You can use your new email address to place orders or send your inquiries to our Customer Service Team.

The second option is to configure your AOL Mail Settings to accept e-mail from our company. We will now explain step-by-step how to read the messages that we have already sent you, and how to unblock our addresses in your spam filter so you can accept e-mail from our company in the future.

Mail Settings

First, you need to change AOL's Mail Settings to show all the received messages. Please follow these steps:

1. Click Settings on the toolbar.
2. Click Mail in the Settings window.
3. In the General tab select the following: by default, show me email from: Everyone
4. Click OK.
5. Open your Spam Folder by clicking on the Spam Folder link on the mailbox
6. If AOL has caught any e-mails that you do not consider spam, highlight the mail and click This is Not Spam.

AOL will now look for similar mail and make sure to place them in your inbox. By keeping the check box for the Advanced Spam Filters checked, most spam addressed to you will be placed in your spam folder and your interest emails will be sent to the inbox. However, AOL Spam Filters are not perfect so check your Spam Folder periodically to ensure your spam filters haven't caught any mails incorrectly. To access the new Spam Controls:

• Click on the Spam Controls link on the mailbox
• or go to AOL Keyword: spam controls
• or go to AOL Keyword: mail controls

In all cases, e-mail messages received from People you know - People in your Address Book and Buddy List™ - will be delivered to your main mailbox. AOL suggests adding the e-mail addresses of all your friends, business and family to your AOL Address Book.

We hope these instructions will help you to set up AOL Mail to receive communications from us. For more information please contact AOL Technical Support at 1-800-827-3338 or 1-703-264-1184 (outside the U.S. and Canada).

Address Book

AOL suggests adding the e-mail addresses of all your friends, business and family to your AOL Address Book.

Please add the following RxPop.com e-mail addresses to your AOL Address Book:

There are two ways to do so:

Adding/Editing Contact Information in the Address Book.

1. In the Mail menu on the AOL™ toolbar, click Address Book.
2. In the Address Book window, do one of the following:
• Click Add to add a new contact.
• To edit an existing contact, click the contact once to select it, then click Edit.
• To edit a contact's Address Card, click the contact's Address Card once to select it, then click Edit. When the contact's Address Card appears, click Edit again.
3. Type (or edit) the information under the Contact, Home, Work, and Details tabs.
4. When you have finished, click Save.

Adding an Address from E-mail You Receive

1. Double-click the e-mail containing the e-mail address(es) you want to add. The e-mail will open in a new window.
2. Highlight (select) the e-mail address(es) you want to add to your Address Book.
3. Click Add Address.